All of our pies are baked to order and frozen prior to shipping. Your pie will be carefully wrapped and packed in food-safe materials. As delivery of your pie takes from 1-2 days, your pie may be thawed when you receive it. This is completely normal. We do not recommend refreezing our pies. Your pie can be stored on your counter and should be consumed within 3 days of receipt. Reheating is not necessary, but you may warm an unwrapped pie for 15 to 20 minutes at 300 F degrees.