When can I expect my package to arrive?
We make your baked goods only upon receipt of your order, so all orders require two full days lead time prior to shipping. Order before 11:59 PM EST on Sunday to ship that week. During checkout, you will be able to specify a preferred ship date for your package. It will default to the next available ship date unless you want to ship at a later date. You can specify a ship date up to one year in advance. Your package will arrive within two days of your preferred shipping date.
Because we don’t want your package sitting in a warehouse or truck over a weekend, we ship baked goods on Monday, Tuesday and Wednesday, except in the event of a national holiday.
Where do you ship?
At this time, we ship anywhere within the continental United States. If you would like to ship your gifts to Alaska or Hawaii, we will add an additional shipping charge.
Who does your shipping?
We use UPS 2nd Day or Next Day service for packages containing perishable baked goods. Based on our experience, they provide the most reliable two-day delivery service. We ship perishable items on Monday, Tuesday and Wednesday, unless the date is a UPS Shipping Holiday.
Do you deliver to PO Boxes?
Unfortunately, we cannot ship perishable items to a PO box. UPS does not deliver to PO boxes.
Will UPS deliver my gift package if no one is home?
In order to avoid the hassle of the recipient having to be home when your CRUST order arrives at its destination, UPS will not require a signature.
Are there black-out dates for delivery of my package?
UPS and the U.S. Postal Service can’t deliver our packages on Sundays or holidays. If you have a question about a delivery date, send us an email, email@example.com.
How do I place an order to multiple addresses?
At this time, our site is only able to process orders with one shipping address. If you have a big list (10 or more), we’re happy to help streamline the process. Simply email firstname.lastname@example.org and we will help you place the orders.
Do you accept returns?
Given the perishable nature of our offerings, we aren’t able to accept returns. If you encountered an issue with your order, please email email@example.com and let us know what is going on. We will do our best to make it right.
As a policy, we do not offer refunds for delays caused by one of our shipping partners due to weather, mechanical errors, inaccurate shipping information, mistakes on the part of our shipping partners’ employees or similar reasons that are outside of our control. That said, we know how important it is for your package to be delivered on time and we may be able to offer accommodations in special circumstances.
Mistakes happen, and we understand! Unfortunately, any mistakes made during the ordering process by the customer resulting in delayed/ non- delivery are not eligible for any refunds.
How do I care for my baked goods once they’ve arrived?
Our baked treats are prepared from scratch in small batches and shipped fresh Monday through Wednesday. They do not contain any preservatives. For information about care of your baked goods, please refer to the product Care Card enclosed with your order or visit the product pages on cruststore.com.
What if I have food allergies?
All baked goods from CRUST are prepared in a facility that handles nuts, wheat and dairy products. If you have specific questions about ingredients in our products, please email us at firstname.lastname@example.org.
Payment and Sales Tax
How do I pay for my purchases?
At Check Out, you can pay by credit card; we currently accept Visa, Master Card, Discover, American Express, and PayPal. Our online store cannot accept CRUST gift cards as a form of payment.
Is State Sales Tax applied to my purchase?
Currently, we collect applicable sales tax only on purchases made by residents of the state of Michigan. Purchases made by residents of other states are subject to the applicable use tax of those states.
How do you protect the privacy of my information?
CRUST respects each individual’s right to personal privacy. We will collect and use information through our website only in the ways disclosed in this statement.
We collect information at several points through the online purchase process. At checkout, we collect: name, company name, address, phone number, e-mail and payment information. We may also collect name, company name, address, phone number and e-mail which our users divulge about other people, such as referrals or gift purchases. This information is used for shipping items, sales and promotions. Users who provide such information will receive sales and promotion information. Registered account users will receive additional announcements from us about products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications.
The information we collect will be used to create customer profiles based on browsing or purchasing history. We will not share information with third parties. We strive to maintain the accuracy of our information. Account Users may access their own personal information and contact us about inaccuracies they may find.
cruststore.com protects your information with the following security measures: SSL/TLS Certificate and other encryption and technology and procedures to protect consumer privacy. If problems arise, users may contact us by email, email@example.com. We are committed to resolving disputes within seven business days.
We have taken special precautions to protect the privacy of the information that you share with us in making your purchases. Our store site uses SSL/TLS encryption and is certified by both Let’s Encrypt and Comodo. Let’s Encrypt is a global Certificate Authority (CA).
We are pleased to partner with Authorize.Net to provide comprehensive security throughout the transaction process. Authorize.Net is committed to providing its merchant customers with the highest level of transaction processing security, safeguarding customer information and combating fraud. More merchants trust Authorize.Net than any other payment gateway to process their e-commerce transactions securely.